New to V3 we have added Work Order Types, which can be used to easily manage the Work Orders. Learn more…

Work Order Templates allow you to create templates that can be applied to a Work Order, saving the user time and effort while filling out a Work Order. Learn more…

Similar to Work Order Templates, you can now create Task Templates that can be applied when creating a new Task. Learn more…

Tech Today is now the Homepage for any user with the Technician role.

The map is now available on Tech Today and Tech at Work.

Tech Today and Tech at Work now use latitude and longitude to provide the technician with directions to a customer’s location.

We have added the day of the week on the User’s time off.

We fixed an bug on the Holds Prevent eContract Creation setting for ADT that was causing issues and preventing the creation of eContracts.

The labels on the DocuSign envelope were not lining up correctly, so we fixed that.

Introducing Tech Today. This new feature allows technicians to log in and see their schedule for the day, appointment details, and more. The Tech Today feature will continue to expand in the future. Stay tuned. Learn more…

In conjunction with Tech Today, Tech at Work will guide the Technician through the appointment with useful tools at their fingertips such as check in/check out capabilities, a list of work to perform, a map, and more. Learn more…

You can now view Reports with create, edit, and export functionalities all ready to use.

Selecting a Time is now easier with our improved dropdown list, which will provide you many options to choose from.

Our Mobile Search feature is now easier to use with the touch of a finger.

When saving a Work Order, you can either save or save and progress to the Scheduling page with one click.

We’ve fixed an issue that was causing some screens to shake.

Validation errors on Equipment Packages have been fixed.

Company Notifications are now working properly.

You can now sort lists by columns.

Alarm.com‘s Non-Doorbell Camera Audio and Pro Video with Analytics add ons are now on V3.

We fixed a few issues with Permissions where Customer Order tab and Customer Equipment were not working properly even with the appropriate permissions applied.

We refined the messaging to help clarify when there is any ADT error.

Saving issues when adding an Equipment Package have been resolved.

The Invoice Due Date is now correctly reflecting the invoice terms.